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Terms and Conditions

Last updated: 30 July 2026

By using FIXEX, you agree to:

  • Provide accurate information.
  • Use the platform responsibly.
  • Follow booking and payment policies.
  • Respect service providers and customers.
  • Accept applicable cancellation fees where relevant.
  • Follow FIXEX community guidelines.
  • Keep jobs on FIXEX to stay covered by our protections.

FIXEX protections apply only to jobs booked and completed on the platform. Work arranged privately is at your own risk. FIXEX reserves the right to suspend accounts that violate platform policies.

Acceptance of Terms

By creating an account or using the FIXEX app, you agree to these Terms and Conditions. If you do not agree, please do not use the platform.

The FIXEX Platform

FIXEX connects customers with independent service providers (artisans) for home and business services. FIXEX is a marketplace and is not itself the provider of the services booked through the app.

Who Can Use FIXEX

You must be at least 18 years old to create a FIXEX account, as a customer or as a provider. Bookings arrange for adults to meet in person at a home or business, so the platform is not suitable for minors. We close any account we find belongs to someone under 18.

Provider Accounts and Verification

Service providers must submit valid identification and any required documents before offering services. FIXEX may approve, reject, or suspend provider accounts at its discretion to keep the platform safe.

Bookings and Cancellations

Bookings are agreements between the customer and the provider. Either party may cancel a booking through the app. Cancellation fees may apply depending on how far the job has progressed. Repeated cancellations or no-shows may lead to account restrictions.

Payments

Where in-app payment is available, payments are processed through a licensed payment partner and held until the job is completed. Prices shown in the app are set by providers and may be adjusted with your approval before work begins.

Platform Protection

Jobs booked and completed through FIXEX are covered by our platform protections. These include access to FIXEX support, our dispute resolution process, payment accountability where in-app payment is used, and any service guarantee offered on the booking at the time it is made. Ratings, reviews, verified status, and search ranking are earned only on jobs completed through the platform.

Off-Platform Engagement

Platform protections apply only to jobs booked and completed through FIXEX. If you choose to arrange, carry out, or pay for work privately after being introduced through the app, you do so entirely at your own risk. To the maximum extent permitted by law, FIXEX is not responsible for any dispute, loss, damage, non-payment, injury, or misconduct arising from work arranged off the platform, and cannot assist in resolving it. To protect both parties, the app hides phone numbers, email addresses, links, and social handles in chat and other free-text fields, and records attempts to share them.

Conduct

You agree not to misuse the platform, harass other users, post false information, or attempt to bypass safety and verification measures. Reviews must be honest and based on real experiences.

Content Standards and Zero Tolerance

FIXEX has zero tolerance for objectionable content or abusive behaviour. You must not post, send, or share content that is unlawful, hateful, harassing, threatening, sexually explicit, or otherwise objectionable, in chat, reviews, or any other part of the app. You can report objectionable content or abusive users, and block any user, from within the app. Reports are reviewed and acted on, typically within 24 hours, and offending content or accounts may be removed or suspended.

Liability

FIXEX takes reasonable steps to verify providers but does not guarantee the quality of any service. To the maximum extent permitted by law, FIXEX is not liable for damages arising from services performed by providers.

Changes to These Terms

We may update these Terms from time to time. Continued use of the app after changes take effect means you accept the updated Terms.

Contact

Questions about these Terms can be sent through the Help & Support page in the app, or by email to support@fixex.app.