Delete your FIXEX account
You can delete your account yourself, at any time, without contacting us.
From inside the app
- Open FIXEX and go to Settings.
- Scroll to Danger Zone.
- Tap Delete Account and confirm with your password.
Signed in with Google? You will not be asked for a password, since your account never had one. Being signed in is proof enough.
If you cannot open the app
Email privacy@fixex.app from the address on your FIXEX account and ask us to delete it. We will confirm your identity and action it within 30 days.
What is deleted, and what is kept
| Data | What happens |
|---|---|
| Public profile, sign in, notifications | Removed immediately |
| Name, email, phone, profile photo, saved addresses, sign in times | Removed from your account immediately; a sealed copy is kept for 90 days, then deleted |
| Provider ID and police clearance documents still held | Sealed for 90 days, then deleted |
| Chat messages, attachments, reports and support requests | Shown without your name; deleted after 90 days |
| Reviews you wrote | Kept, shown without your name |
| Booking, invoice and payment records | Kept in anonymised form for up to 6 years |
Why some records are kept. Ghanaian tax and accounting law requires financial records to be retained, and the other party to a job keeps their own booking history. Those records no longer identify you.
Why a sealed copy is kept for 90 days. Technicians work inside customers' homes. So that a crime, an investigation or a complaint about a job can still be dealt with after an account is closed, a sealed copy of your identity is kept for 90 days. It is encrypted, is not visible to our support staff, can only be opened by a named senior administrator for a recorded reason, and is disclosed only against a valid legal request. If a report, complaint, support request or booking involving you is still open, or the police or a court has asked us to keep it, it is kept until that matter is closed. Full details are in our Privacy Policy.
This cannot be undone
Deleting your account is permanent. You cannot sign back in, and your booking history, ratings, and any verified provider status are gone for good. Signing up again later creates a new account starting from zero.
Questions? privacy@fixex.app