Delete your FIXEX account
You can delete your account yourself, at any time, without contacting us.
From inside the app
- Open FIXEX and go to Settings.
- Scroll to Danger Zone.
- Tap Delete Account and confirm with your password.
Signed in with Google? You will not be asked for a password, since your account never had one. Being signed in is proof enough.
If you cannot open the app
Email privacy@fixex.app from the address on your FIXEX account and ask us to delete it. We will confirm your identity and action it within 30 days.
What is deleted, and what is kept
| Data | What happens |
|---|---|
| Name, email, phone, profile photo | Erased immediately |
| Saved addresses | Erased immediately |
| Provider ID and police clearance documents | Deleted immediately |
| Chat messages | Detached from you and anonymised |
| Reviews you wrote | Kept, shown without your name |
| Booking, invoice and payment records | Kept in anonymised form for up to 6 years |
Why some records are kept. Ghanaian tax and accounting law requires financial records to be retained, and the other party to a job keeps their own booking history. Those records no longer identify you.
This cannot be undone
Deleting your account is permanent. You cannot sign back in, and your booking history, ratings, and any verified provider status are gone for good. Signing up again later creates a new account starting from zero.
Questions? privacy@fixex.app